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Best Auto Repair, Fredericksburg

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CUSTOMER SERVICE

CUSTOMER SERVICE


Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Discover More About Appointments and Repair Services At A & J Automotive in Fredericksburg

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what our customers say

Always the best. Austin and Joe Roberta Chuck, Cody and the entire team at A&J are like part of the family. They are always fair and trustworthy. We have been going to them for around 20 years now. My daughter went off to college in Florida and the goal is to find a place there that we can compare to A&J. That will be a tall order. When ever she drives home the car goes to them for a good once over. A+++
J
, 09/30/2021

Friendly, convenient, trustworthy, and nice. Will go back, even though my car was dead and ultimately they couldn't do anything
J
, 09/30/2021

Best shop ever !
M
, 09/30/2021

They are hands down the best in Fredericksburg and I'll continue to use them
M
, 09/30/2021

I go here for inspection. Good friendly service.
B
, 09/30/2021

Always great customer service. Competitive prices. I always use them for my major car needs and services.
A
, 09/30/2021

  • AAA Approved Auto Repair
  • ASE (Automotive Service Excellence)
  • CARQUEST
  • Jasper
  • TECH-NET
  • World Pac
  • BG Products
  • Car Care Aware
TAP TO CALL NOW 540-373-2811 X